Yes, we deliver within a 35-mile radius of Rockford, IL. Free shipping applies to the first 25 miles while small delivery fee will be calculated before checkout for deliveries over 25 miles. If you don’t see a delivery fee applied, please contact us at (815) 957-0182, and we’ll be happy to assist you!
Most of our reservations can be made online with REAL-TIME availability. Simply follow these steps:
If you need to make any changes, please contact our office at (815) 957-0182 as soon as possible. We cannot guarantee edits after your order is completed.
You may cancel your reservation; however, all payments made are NON-REFUNDABLE.
If you need to cancel for any reason, you will receive a raincheck valid for one year. Since booked items are reserved exclusively for your event and become unavailable for others to rent, cancellations result in a loss for our business. We appreciate your understanding and will gladly help you reschedule within the next year.
You may cancel your reservation the morning of your scheduled delivery, but you must call before the expected delivery time.
If our delivery drivers have already arrived and a cancellation occurs at that time, the deposit will be forfeited, but any remaining balance paid will be refunded.
Yes. We carry a liability insurance policy. Please note that all individuals and/or companies that rent from Rockford Inflatables are required to sign a rental agreement prior to setting up the inflatable. We cannot set up the inflatable until the rental agreement has been signed.
You can be added as an additional insured to our policy for corporate, school, church, or park events for an additional administration fee.
Our price includes 4 hours of rental time. An additional delivery fee will be calculated once you enter your drop-off location. This fee covers both setup and takedown, ensuring a hassle-free experience for your event.
No. We arrive before your party start time to set up, so you get the full rental time to enjoy. We then pick up after your party ends. Simply book the exact time you want the rental from start to finish.
That depends on how many rentals we have that week or weekend. Typically, we arrive 1-3 hours before your rental start time. However, during busy periods, we may need to set up 4+ hours or even a day or two in advance at no extra cost.
We will call a few days before your rental to confirm that someone will be available at the event location.
Pickup times are at our discretion after your rental time ends. If we’re not there right when your reservation ends, feel free to enjoy the extra time—you are not charged for extra time.
For park parties and indoor events, we have stricter delivery and pickup windows.
Yes, all orders require a Credit Card/Debit Card deposit at the time of booking. Deposits range from $100 to 50% of the rental price, depending on the total rental amount. All deposits are NON-REFUNDABLE.
We will call a few days before your rental to confirm that someone will be available at the event location.
Pickup times are at our discretion after your rental time ends. If we’re not there right when your reservation ends, feel free to enjoy the extra time—you are not charged for extra time.
For park parties and indoor events, we have stricter delivery and pickup windows.
We accept cash and credit cards.
Checks are ONLY accepted for schools, churches, and businesses.
If paying by cash, please have EXACT change as our drivers DO NOT carry cash.
As of January 1, 2017, all credit card payments are charged on the DAY OF DELIVERY.
While the above list includes the most common questions regarding the inflatable rental process, we get other questions as well. Therefore, we’ve included some more popular questions below.
Absolutely! The crew works hard spending their weekends setting up and taking down the inflatables. If the delivery person does a good job, let he/she know you appreciate their efforts.
The inflatable should be within 100ft. of a 110v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet/circuit being used.
Some of our larger inflatables might need multiple outlets on seperate circuits.
We have generators to rent for an additional fee.
Please contact us if you have any concerns about the power requirements for your unit.
Yes. The blower keeps air in the inflatable the entire time. Once unplugged they deflate, that's why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy-duty cords. If you wish to deflate, simply unplug, and the unit will deflate. To set back up, plug the cord back in and the unit will go back up.
We love setting up at parks but most parks do NOT have electricity. Be sure to check the park you plan to have your event at for electricity. It is your responsibility to know what power is available to you in the park you rented. If power does NOT work or is NOT sufficient, no refunds or exchanges will be issued, no exceptions. If a 110v outlet is not available at the park, we have generators to rent for an additional fee.
You must contact the park/forest preserve, in advance, to let them know that you would like to have an inflatable present. Many parks/forest preserves require a permit to have an inflatable set up and can take as many as 10 days to process.
They may require a copy of insurance. We can get you a free copy of insurance, but if the park requires to be added as additionally insured, we can add them for a fee. (Be sure you clearly understand the park insurance requirements and can clearly relay those requirements when booking or place in the notes)
Check the requirements listed with each jump. Also, make sure you have at least a 6 foot access to the area where it will be set up. The jumps can weigh up to 750 pounds so we need a clear path with ample room. Any major elevation differences between the unloading and set up areas, please call the office regarding set up needs.
We can set up on grass (our favorite and best for the kid's safety), indoors, asphalt, and concrete. Sorry, we CAN NOT set up on any type of rocks or sand as the constant rubbing will wear through the vinyl.
Yes! The inflatable will be clean and sanitized when you receive it. Rockford Inflatables thoroughly cleans and disinfects each unit after every rental.
As the customer, you should inspect the inflatable after use to ensure no personal belongings are left inside. We are NOT responsible for any lost or forgotten items.
Please be respectful of our rental units. We expect them to be returned in the same condition they were received to avoid any additional fees.
Most of our units (all of our character units for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each inflatable (listed near the picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower. They also can´t rub against walls or trees as this may damage the unit. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
1. Have adult supervision at ALL times, when children are in or around the unit.
2. Children MUST remove their shoes prior to entering the unit.
3. Keep the number of children in the unit at or below the number indicated in the rental agreement.
4. Keep smaller children out of the unit when older children are jumping. Allow a seperate time for just the small children to participate and enjoy the fun.
5. No horseplay or flips allowed.
6. Do not exceed the maximum weigh limit per unit.
7. Do NOT move the unit from the set up location for any reason.
8. Do NOT use near fireworks, even if the neighbor is using fireworks, you are responsible for the safety of the unit the entire time of your event.
9. Absolutely NO GUM, FOOD, DRINKS, CANDY OR SILLY STRING in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
10. Under NO CIRCUMSTANCES should any pets be in or jumping in the unit!
And remember to have to be SAFE and have FUN!!
Looking for a fun and flexible place to work? You’re in luck! Whether you’re looking for something part-time, full-time, or just for the summer, we’d love to talk. Fill out the form below and we’ll get back to you as soon as possible.
